I’m sure most of you have heard that American Express is having a 35% transfer bonus to British Airways Avios miles. However, what if you transfered points before the 35% promotion started? Will you receive retroactive bonus points for the transfer?
According to the terms, the short answer would be no. However, it never hurts to ask via secure message.
I transfered 33,000 AMEX points at a 1:1 ratio a week before the AMEX 35% transfer bonus to British Airways Avios started. I was a bit upset when I heard of the 35% transfer bonus right after I had transfered my points with no bonus. I calculated that I would have saved about 8,555 AMEX Membership Rewards points. Instead of being upset, I decided to send a secure message to AMEX to explain that I recently transfered points and asked to have the bonus applied to my transfer the week before. I wrote the following:
I just redeemed 33,000 AMEX points for 33,000 Avios points last week. However, there is now a 35% transfer bonus. I politely request that I be credited ~8,500 points because of the transfer bonus. Is this possible? Thank you.
The next day, I received a secure message response:
Certainly, I will be delighted to assist you.
I see that you transferred 33,000 points to your partner number xxxxxx on 04/15/2013.
As you are a valued Cardmember, I took and exception and issued goodwill 8,500 points for you.
Now, you have xxxxx available points.
I hope this delights you. Anytime you want something to be taken care of please drop us an email. We will surely try to do our best to take care of things for you.
Have an excellent week ahead!
Email Servicing Team
American Express Customer Care
I had received 8,500 AMEX Membership Rewards retroactive bonus points as a goodwill courtesy. I wasn’t suppose to get the points, but I was very thankful I did. That was a huge plus for AMEX in my book. I really feel as AMEX is stepping it up and trying to compete with all the other banks.
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